KNOWLEDGE DATABASE INTERNSHIP (M/F) – Réf: 1718P22

ATR

Facilities: Blagnac (31)

Duration: 6 months

Beginning date expected: ASAP

 

Emaneo is hiring for its client ATR.

 

REGARDING ATR:

Toulouse, Southern France based turboprop aircraft manufacturer ATR is the world leader in the market for regional aircraft up to 90 seats. Established in November 1981, ATR is a joint partnership between two major European aeronautics players: Airbus and Leonardo.
ATR has sold more than 1,500 aircraft and has over 200 operators in more than 100 countries.
Every 8 seconds, an ATR turboprop takes off or lands somewhere around the world.

 

Activity domain : Customer support – fleet management

 

YOUR TASKS:

The internship will focus on the definition and creation of a Knowledge Database tool in the Customer care and Technical support directorate.

This DB will be used by all customer support levels to follow-up main technical issues, to share all the knowledge across the organization and to coordinate the communication within the ATR community.

The major subjects of the internship will be :

  • To define the high level requirements for a new customer support integrated tool.
  • To study the evolution of ATR Technical Support means and technical communication strategy over recent years.
  • Identify the needs for internal/external knowledge sharing.
  • To review the existing tools and the available information sources.
  • To define the structure, the content, the feeding process and updating process of the shared documentation.

 

YOU PROFILE:

You are currently preparing a masterdegree or you are currently doing a gap year while your masterdegree in the communication and information Systems (IT). You can show these next skills and abilities :

  • Hard skills : Database Knowledge
  • Soft skill : Good communication skills / Proactive and team working spirit
  • IT skills : Good knowledge of Microsoft Office Suite
  • Language skill : ENGLISH written/spoken
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By | 2017-12-22T10:04:31+00:00 novembre 20th, 2017|

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